JLL has been reappointed to run the global facilities management operations for banking and financial services firm HSBC until 2024. This agreement spans the bank’s global real estate portfolio which numbers more than 4,000 locations.
The contract will run for five years, and this is the second extension to the original contract which was signed in 2013. It is also the largest global facilities management outsourcing mandate in the financial services industry.
According to Neil Murray, global CEO of corporate solutions at JLL, “businesses are realising the potential for workplaces and real estate portfolios to help address broader business objectives, such as talent attraction, customer experience, employee productivity, financial performance and environmental sustainability. Facilities management plays a critical role in any enterprise’s portfolio.”
Chris Kiernan, executive managing director of Europe accounts, corporate solutions at JLL, adds: “We have worked in partnership with our client to reduce operating and energy costs, while ensuring HSBC’s employees and customers are safe and comfortable. This gives us confidence that we have the team, the data and the processes to help our client meet its business goals.”